We have great ambitions, so we need more great people … could you be part of our story?
WHAT ARE WE?
We’re a team of problem solvers, creative thinkers, designers and developers.
There’s one key thing we all have in common … we genuinely love what we do!
We value all opinions, promote an ethos of collaborative working and enjoy working in a friendly, relaxed environment.
We share our successes and our failures and want everything we produce to be the best it can be, right from concept through to delivery.
Experience and capability are important but having the right attitude and being a good fit with our team comes first.
WHAT WE BELIEVE IN
We believe in giving it all we’ve got while genuinely having fun. Our family is built on a collaborative and creative culture and we’re a hugely loyal employer. We’re passionate about getting the best out of our teams, providing the right environment, tools and training for you to be the best you can be.
Please email us at careers@professorpuzzle.com if you think you have something we’re missing out on – we’d love to hear from you!
AVAILABLE ROLES
Senior National Account Manager
An exciting opportunity to manage Professor Puzzle’s leading account.
We are looking for a talented and motivated Senior National Account Manager to join our successful team. Based in our Twickenham office, the ideal candidate will have a background in FMCG and a proven track record in building and developing buyer relationships and delivering bespoke product ranges. You will need to enjoy a fast-paced environment, bringing teams together to deliver commercial product ranges through collaborative working.
Skills and Experience:
– Proven experience in a senior account management role within consumer products, retail, or a product-led environment.
– Must have experience working with buyers at leading key accounts, ideally within the FMCG space.
– Experience with private label / bespoke sales.
– Strong commercial acumen with a track record of driving profitable growth.
– Confident managing complex accounts, long sales cycles, and cross-functional stakeholders.
– Highly organised with excellent attention to detail and critical path management skills.
– Strong communicator, comfortable leading meetings and influencing both internal and external partners.
– Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment.
– Experience managing and supporting junior team members is highly desirable.
Key Account Management & Retention
– Build and maintain strong relationships with key decision-makers, delivering outstanding service throughout the order lifecycle.
– Develop a deep understanding of customer needs, competitor activity, and market dynamics.
– Act as the main point of contact for allocated accounts, ensuring a proactive and solutions-led approach.
Commercial Performance & Profitability
– Own account profitability, negotiating costs internally and externally to meet agreed margin targets.
– Ensure all commercial terms (pricing, discounts, delivery terms, rebates, payment terms) are accurately reflected in costings.
– Maintain a commercial mindset when assessing new opportunities, product ranges, and category expansion.
Sales Analysis & Forecasting
– Present seasonal performance reviews covering sales, pricing, and product performance.
– Use data and insight to inform future ranges and seasonal planning.
– Adjust forecasts throughout the season, contributing to monthly and quarterly sales reviews.
Customer Presentations & Meetings
– Lead customer meetings independently, confidently presenting brand positioning, product ranges, and USPs.
– Deliver compelling product presentations to maximise sales and strengthen long-term partnerships.
Project & Critical Path Management
– Act as the central link between sales, product development, design, logistics, and production teams.
– Own critical path management for accounts, ensuring key milestones and deadlines are met.
– Manage customer purchase orders, ensuring alignment with agreed pricing, quantities, timelines, and specifications.
– Oversee product sign-off at all stages, from concept through to production, ensuring quality and commercial viability
Please send your CV and covering letter to careers@professorpuzzle.com
Junior Designer
We are looking for a creative and enthusiastic Junior Designer to join our dynamic team. Based in our Twickenham office, the ideal candidate will have a good understanding of graphic design, will be organised and efficient, as well as have the ability to pick up new tasks quickly. They should enjoy a fast-paced and open office environment.
Key Responsibilities:
– Identify key design trends.
– Review critical dates to ensure deadlines are met.
– Produce mock ups and photography.
– Create visuals, presentation boards and Style Guides.
– Accurately apply in-house or customer style guides to product ranges.
– Prepare print-ready files for factory.
– Make changes to artwork where needed.
– File artwork files on the server as directed by the Design Manager.
– Liaise with factories to check and approve JPEGS for pre-mass samples.
– Photograph items for catalogue, pre-mass website and social media.
– Check pre-mass samples with product development, marketing and sales teams to make sure products are perfect for mass production. Check colour matching, print registration and cutter-guides.
– Produce sell sheets, trade fair information, any other marketing materials as required.
– Support other members of the team with mock ups, presentations, preparation etc.
– Complete any ad hoc tasks as requested.
Requirements:
– Ideally Bachelor’s degree in Graphic Design, Packaging Design or related subject, or experience that covers 3 years in design.
– Evidence of packaging experience – either university project, self-directed projects or at a job.
– Experience in print design.
– Knowledge and understanding of Adobe Creative Suite, especially Illustrator, InDesign and Photoshop.
– Basic photography skills.
– Good sense of colour, layout, composition and typography.
– Ability to follow brand guidelines and visual consistency.
– Understanding of consumer behaviour, shelf impact and the commercial awareness.
– Attention to detail.
– Good communication skills for working on projects with multiple teams.
– Good time management, organisation and ability to handle multiple projects simultaneously.
– Thrive in teams that move quickly and focus on delivering results.
If you have a passion for packaging and design – particularly games and gifting – and thrive working as part of a collaborative team, please send your CV and covering letter to careers@professorpuzzle.com